Membership FAQ

How do I become a member?

Memberships are available to purchase online, at the Botanical Garden admission desk, or by calling 515.323.6265.

How long does it take to receive my digital membership card?

Digital membership cards will be sent to the email address provided within one week of purchase. If it has been more than two weeks since your order and you have not received your digital card, please contact membership@dmbotanicalgarden.com or call 515.323.6265.

Can I request a physical membership card rather than a digital membership card?

Of course! We are happy to print a membership card for you. Please email membership@dmbotanicalgarden.com, or call 515.323.6265.

I haven’t received my digital membership card yet–can I still visit?

Absolutely! Your membership is activated as soon as the purchase is made. Provide the admission desk with a photo ID to visit the Garden without a membership card.

Can I change the name on my membership after purchase?

Yes, if you wish to change the name on your card, please email membership@dmbotanicalgarden.com or call 515.323.6265.

The information on my membership card is incorrect. What should I do?

Please email membership@dmbotanicalgarden.com or call 515.323.6265. Please provide your full name, phone number, and requested update.

When will my membership expire?

Your expiration date is located on your digital membership card. Memberships are valid one year from the month you purchased it.

How do I cancel my membership?

You may discontinue your membership at any time by emailing membership@dmbotanicalgarden.com or calling 515.323.6265. Membership fees are nonrefundable.

How can I upgrade my membership?

Memberships may be upgraded at any time by paying the difference between the current level and the higher level. Upgrades do not change the expiration date. Upgrades can be made at our admission desk or by calling 515.323.6265.

What is the tax deductibility of memberships?

In compliance with IRS regulations, membership is tax deductible to the fullest extent of the law.
Federal Tax ID: 42-0540765

Do you have a flexible start date for gift memberships?

No, the gift membership is valid one year from the month it is purchased.

What do gift membership recipients receive?

Gift membership recipients will receive a gift certificate in the mail informing them of the gift. This gift certificate will be mailed one to two weeks after purchase and will include details on their new membership benefits. If preferred, you may choose to have the gift certificate sent directly to you (the giver). This will be the first notice they receive about the gift unless you share the news with them first. Gift recipients will receive their digital membership card email three weeks after purchase.

Where can I find my membership benefits and promotions on the digital membership card?

For Android users, navigate to the back of the digital card by clicking the details button (located near the bottom of the screen). Benefits are listed under “Membership Benefits.”

For iPhone users, navigate to the back of the digital card by clicking the small “…” button (located on the front of your card, top right). Select Pass Details. Benefits are listed under “Membership Benefits.”

Are there any rules I should be aware of for my free portrait photography reservation?

Members at the Family Plus, Grandparent Plus, or Garden Giving Club levels are allowed one photography reservation per membership year. Photographer is not included, and some restrictions may apply. Member photography reservations must adhere to the photography guidelines and garden etiquette.

How do I schedule my free portrait photography reservation?

Please complete our Photography Reservation Form. Once submitted, a member of our team will review your request and contact you within five business days.

How do I apply my membership discount for online purchases?

When registering for a program or event, members must sign in to receive their members-only discount. From the registration page, click the Sign In button located at the top right of the webpage. Your login is the email address associated with your membership. If you have not created an account with your email address, please click register. If you have forgotten your password, please click reset. Your membership discount will appear after you click add to cart.

I am having trouble downloading my digital membership card. What should I do?

We promise to make this painless! Check out our instructions below. Still having trouble? Contact membership@dmbotanicalgarden.com or call 515.323.6265.

How do I add the digital membership card to my iPhone?

Access the email from your smartphone and click the download button. Follow the additional prompts on the screen and your card will automatically download to your iPhone’s Apple Wallet.

How do I add the digital membership card to my Android phone?

Android users will first need to make sure the Google Wallet app is installed. Once installed, access the digital membership card email from your smartphone and click download. Follow the additional prompts and your card will automatically download to your Google Wallet app.

In some cases, Google Wallet might ask you to log in so you can save it to an account. Please log in to continue (no credit card information should be required).

I would prefer to not use the digital membership card. What should I do?

Please email membership@dmbotanicalgarden.com, or call 515.323.6265.

How do I share the digital membership card with the second named adult on the membership?

Simply forward the email you received and ask them to click on the Download Membership Card button.

Where do I find my downloaded card?

For iPhone users, your card will automatically download to the Apple Wallet app. Check the app for your new card (scroll through any cards already there – it may be hiding!). Click the green digital membership card to see your membership level and expiration date.

For Android users, you will need to make sure Google Wallet is installed prior to downloading the card. Open the app and click on the green digital membership card to see your membership information.

Where can I find my membership benefits and promotions on the digital membership card?

For Android users, navigate to the back of the digital card by clicking the details button (located near the bottom of the screen). Benefits are listed under “Membership Benefits.”

For iPhone users, navigate to the back of the digital card by clicking the small “…” button (located on the front of your card, top right). Select Pass Details. Benefits are listed under “Membership Benefits.”

Will I have to download a new digital card when I renew?

You do not need to download a new digital card every time you renew. Your digital membership card expiration date will update automatically if your card is set-up to automatically update. Please note that it can take up to one week for the expiration date to refresh on your digital card (there is some manual entry on our end to complete the process!).

How do I make sure my card is set-up to automatically update?

For Android users, cards downloaded to the Google Wallet app are set-up to automatically update.

For iPhone users, navigate to the back of the digital card by clicking the small “…” button (located on the front of your card, top right). Select Notifications and verify that the “automatic updates” button is toggled ON.